Responsible Gaming

Gambling can be enjoyable when it is treated as a leisure activity. It should not be used as a solution to financial difficulties, a source of regular income or a way to escape personal problems. The outcome of casino games is based on chance, and there is no guaranteed strategy, system or pattern that can ensure a win.

Before you start, decide how much money and time you are comfortable spending. Treat that amount as an entertainment expense. Once your budget or time limit has been reached, stop playing, regardless of whether you are winning or losing. Never chase losses by increasing your stakes or continuing to play in the hope of recovering money.

Practical ways to stay in control

• Set a spending budget before each session and do not exceed it.
• Use only money that is available after essential expenses, savings and financial commitments have been covered.
• Set a time limit and take regular breaks away from the screen.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Do not borrow money, use credit intended for essential costs or sell possessions to fund gambling.
• Keep gambling separate from household bills and other important financial obligations.
• Do not regard wins as income or assume that a previous loss makes a win more likely.
• Review your gambling habits regularly and make changes if playing becomes less enjoyable or harder to control.

Only adults who meet the applicable legal age and other legal requirements should use gambling services. You should also check that online gambling is permitted where you are located. If you are under the legal age, do not create an account, access gambling content or use another person’s account.

Account controls can help you manage your gambling before it becomes a concern. Depending on the features available to you, you may be able to request spending, deposit or session limits, take a temporary break, or close your account. These tools are most effective when used early and followed consistently.

Set limits before you play

Consider setting a daily, weekly or monthly limit that reflects what you can genuinely afford to lose. A limit should be based on your personal circumstances rather than on a desired win or a previous result. If you find yourself regularly reaching a limit, changing it to continue playing or feeling unable to stop, this may be a sign that further support is appropriate.

Take a break when needed

A temporary break can provide time to reflect on your habits and remove the immediate opportunity to gamble. A longer break or permanent account closure may be more suitable if gambling is affecting your finances, relationships, work, study, health or general wellbeing. You can contact the available account support channel to ask about the controls that may apply to your account.

Self-exclusion

Self-exclusion is a stronger voluntary step for people who want to stop gambling for a defined period or permanently. If you request self-exclusion, follow the instructions provided and do not attempt to open another account or use someone else’s account. You may also wish to consider any relevant exclusion or blocking options available through gambling services, financial providers or support organisations in your state or territory.

Account controls are not a substitute for professional help. If you believe gambling is becoming difficult to manage, consider using limits and seeking support at the same time.

Problem gambling can develop gradually. It may not always be obvious to the person gambling or to people close to them. You do not need to wait for serious financial harm before asking for help. Early support can make it easier to regain control.

Possible warning signs

• Spending more time or money gambling than you intended.
• Trying to cut back or stop but being unable to do so.
• Chasing losses or gambling with larger amounts to feel the same excitement.
• Thinking about gambling frequently, including during work, study or family time.
• Hiding gambling activity, losses or account information from people close to you.
• Borrowing money, missing payments or using money set aside for essentials.
• Feeling restless, irritable or anxious when you cannot gamble.
• Gambling to cope with stress, sadness, loneliness, boredom or other difficult feelings.
• Losing interest in activities, responsibilities or relationships that were previously important.
• Feeling guilt, shame or regret after gambling but returning to play soon afterwards.

One warning sign does not define your situation, but several signs may indicate that it is time to pause and seek advice. You can speak with a trusted person, a qualified health professional or a gambling support service. Support is confidential in many cases, and you can ask questions without committing to a particular treatment or decision.

If someone close to you is affected

Gambling can affect partners, family members, friends and colleagues as well as the person playing. If you are concerned about someone else, choose a calm time to raise the issue without judgement. Explain what you have noticed, listen to their response and encourage them to seek professional advice. Protect your own finances by keeping important accounts, passwords and documents secure, and do not provide money to cover gambling losses.

If gambling is causing distress or affecting your finances, relationships or health, help is available. You can contact a gambling support service in Australia, speak with your general practitioner or another qualified health professional, or ask a trusted person to support you in taking the next step. Support may include practical budgeting assistance, counselling, financial guidance and help with changing gambling habits.

If you are worried about debt, consider speaking with a free or independent financial counselling service. A financial counsellor can help you understand your options and plan for essential expenses. Avoid relying on further gambling, high-cost credit or informal borrowing to manage losses.

Your mental health matters. If gambling has contributed to feelings of hopelessness, severe distress or thoughts of self-harm, seek urgent help from emergency services or a crisis support service in Australia. If there is an immediate danger to you or another person, contact emergency services without delay.

A simple plan for today

1. Stop gambling and take a break from your account.
2. Write down any amounts you have spent, including money borrowed or used for gambling.
3. Tell someone you trust what is happening.
4. Set or request appropriate account limits, a break or self-exclusion.
5. Arrange support from a qualified professional or gambling support service.
6. Focus first on essentials such as housing, food, utilities and other financial commitments.

CasinoJax supports informed and responsible participation. We aim to provide clear information about gambling risks and encourage players to make decisions based on their own circumstances. Gambling should remain optional, affordable and enjoyable. You should never feel pressured to deposit, continue playing or try to recover a loss.

We may take steps to protect players and the integrity of our services, including account reviews, age and identity checks, responsible gaming assessments, restrictions or account closure where appropriate. We may ask questions about your gambling activity or financial circumstances when this is necessary to meet our obligations and support safer play.

If you have concerns about your gambling or want to discuss available account controls, use the account support option provided on the site. Do not send sensitive personal or financial information through an unsecured channel. Our responsible gaming information is general in nature and does not replace independent financial, legal, medical or psychological advice.

By choosing to gamble, you accept that gambling involves risk and that losses can occur. Please play within your means, follow the laws that apply to you and seek help early if gambling stops being a form of entertainment.