CasinoJax Terms & Conditions

These Terms & Conditions form a binding agreement between you and CasinoJax in relation to your use of the website, account facilities and gambling services made available through the platform. They apply whenever you browse the site, register an account, make a deposit, participate in a game, claim an offer or otherwise use a CasinoJax service.

You must read these Terms, the Privacy Policy, responsible gambling information and any game-specific or promotion-specific rules before using the relevant service. If a separate set of terms applies to a particular game, competition, promotion or payment method, those terms will also apply. If there is an inconsistency, the specific terms may govern the relevant activity to the extent permitted by applicable law.

Your eligibility

You may use CasinoJax only if online gambling is lawful for you in the place where you are located and you meet the minimum legal age and other eligibility requirements that apply to you. You are responsible for checking the laws that apply to your location. CasinoJax may restrict access where a service is not available or lawful.

You must provide accurate, current and complete information during registration and whenever information is requested. You must promptly update information that changes. CasinoJax may carry out identity, age, location, payment, source-of-funds or other verification checks where required by law, risk controls or platform procedures.

One account and personal use

Unless CasinoJax expressly permits otherwise, you may hold and use only one personal account. An account must be registered in your own name and used only by you. You must keep your login details confidential and take reasonable steps to prevent unauthorised access. You must notify CasinoJax promptly if you believe your account has been compromised.

You must not allow another person to use your account, access the platform on your behalf, or use your payment method for an activity that is not authorised. You are responsible for activity carried out through your account unless you have reported unauthorised access without unreasonable delay.

Depositing funds

Deposits must be made using a payment method that you are authorised to use. You must not deposit funds obtained unlawfully or use a payment method belonging to another person without proper authorisation. CasinoJax may decline, reverse or review a transaction where there are security, compliance, payment or fraud concerns.

You should only deposit money that you can afford to lose. A deposit is not a guarantee of winnings, and funds should not be treated as an investment. You are responsible for checking the transaction details before confirming a payment and for any charges applied by your bank, payment provider or other intermediary.

Games and wagers

Games are provided for entertainment and involve chance or other outcomes that cannot be guaranteed. You are responsible for reviewing the rules, stake information, return information and any other instructions shown for a game before placing a wager. A wager is generally considered accepted when it is recorded by the platform, subject to applicable law and any stated game rules.

You must not attempt to manipulate a game, interfere with the website, exploit an error, use prohibited software, use automated systems without permission, or engage in conduct that may give you an unfair advantage. You must not use CasinoJax for fraud, money laundering, unlawful activity or any purpose unrelated to legitimate personal entertainment.

If a technical fault, pricing error, display error, communication failure or other obvious mistake affects a game or transaction, CasinoJax may take reasonable steps to correct the error. This may include cancelling affected activity or adjusting an affected balance where permitted by applicable law. CasinoJax will not knowingly rely on an error to your detriment where the law does not allow it.

Withdrawals and verification

Requests to withdraw available funds may be subject to account verification, payment checks, applicable restrictions and any additional terms shown at the time of the request. CasinoJax may ask for information or documents before processing a withdrawal. You are responsible for ensuring that withdrawal details are accurate and relate to a payment method or account that you are authorised to use.

Funds may not be available for withdrawal where they are subject to an unsettled wager, a transaction review, a promotion condition or a legal or compliance hold. CasinoJax may return funds through an appropriate payment method and may refuse a method where it is unavailable, unsafe or not permitted. Any applicable fees or third-party charges will be handled in accordance with the information displayed or the relevant payment provider's terms.

Promotions and promotional funds

Promotions, bonuses, free plays and other offers are subject to their own terms. Those terms will explain matters such as eligibility, entry requirements, expiry, qualifying activity, any play-through or wagering conditions, permitted games, maximum values and how an offer may be withdrawn. You should review those terms before accepting or using an offer.

CasinoJax may withdraw, change or cancel an offer where permitted by law, including where an offer has been used incorrectly, fraudulently or contrary to its terms. Unless the applicable offer terms say otherwise, you may not transfer, sell or combine promotional benefits, or create multiple accounts to obtain the same offer.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget and time limit before you play, take regular breaks and avoid gambling when affected by alcohol, stress or other circumstances that may affect your judgement. Never gamble with money needed for essentials or obligations.

• Keep track of your deposits, wagers, wins and losses.
• Use available account controls, limits, reminders or self-exclusion tools where appropriate.
• Do not chase losses or increase stakes to try to recover money.
• Ask for support if gambling is becoming difficult to control.
• Do not encourage another person to gamble beyond their means.

You may ask CasinoJax about available responsible gambling tools or request that your account be restricted or closed. A restriction may affect your access to games, deposits, promotions and other services. You must not try to avoid a restriction by creating another account or using another person's account.

Suspension and closure

CasinoJax may suspend, restrict or close an account where it reasonably considers that these Terms have been breached, information is inaccurate, verification has not been completed, activity presents a security or compliance risk, or continued access is not appropriate. An account may also be restricted because of legal, regulatory, operational or responsible gambling requirements.

When an account is closed, outstanding legitimate funds will be dealt with in accordance with applicable law and any required checks. CasinoJax may withhold or recover amounts connected with fraud, unlawful conduct, chargebacks, manipulation or a material breach of these Terms, but will not limit any rights that cannot lawfully be excluded.

Acceptable use and intellectual property

The website, software, content, branding, graphics, text and other materials are provided for your personal, non-commercial use. You must not copy, reproduce, publish, modify, distribute, sell, reverse engineer or commercially exploit any part of the platform unless you have written permission or the law permits you to do so.

You must not upload malicious code, interfere with platform security, overload the website, use scraping tools, bypass access controls or do anything that may disrupt the service or affect another user's experience. CasinoJax may monitor activity and take reasonable action to protect the platform, users and payment systems.

Availability and liability

CasinoJax aims to provide a reliable service but does not promise that the website, games or payment facilities will always be available, uninterrupted, secure or error-free. Access may be affected by maintenance, internet services, device problems, outages, third-party providers or events outside reasonable control.

To the extent permitted by law, CasinoJax is not responsible for losses caused by your failure to protect account details, incorrect information, unauthorised use resulting from your actions, interruptions outside its reasonable control or your breach of these Terms. Nothing in these Terms excludes, restricts or changes a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or changed.

Privacy and communications

Personal information is handled in accordance with the CasinoJax Privacy Policy and applicable privacy laws. By using the platform, you acknowledge that information may be collected and used for account administration, verification, payments, security, responsible gambling, customer support, legal compliance and service improvement, as described in that policy.

You are responsible for reviewing notices, account messages and updated terms made available through the website. CasinoJax may contact you using the details associated with your account for service, security, legal or operational purposes. You must keep those details current.

Changes, complaints and governing law

CasinoJax may update these Terms from time to time to reflect changes to the service, law, technology, security or business operations. Updated Terms will be made available on the website. Where required, you will be given notice of material changes. If you continue using the platform after the effective date, that use may indicate acceptance of the updated Terms. If you do not agree, you should stop using the service and follow the available account closure process.

If you have a concern about an account, transaction, game or service, raise it through the customer support or complaints process made available on the website. Provide enough information for the matter to be reviewed, including relevant dates, transaction references and a clear description of the issue. CasinoJax may request further information before reaching a decision.

These Terms are intended to operate consistently with the laws applicable to the service and to you. Any dispute will be handled under the applicable laws and dispute processes, subject to any mandatory rights or protections available to Australian consumers. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply.