Betting Rules

These rules apply to betting activity carried out through your CasinoJax account, subject to the website Terms and Conditions, Privacy Policy, responsible gambling information and any specific rules displayed for an individual product, event, market or game. If a product-specific rule differs from a general rule on this page, the product-specific rule will normally apply to that product. You should review the relevant information before confirming your bet.

CasinoJax may make different betting products available from time to time. Availability can depend on your location, account status, applicable law, technical conditions, event status and other operational requirements. The appearance of a market, price, game or promotion on the website does not guarantee that it will remain available or that a bet can be accepted.

You are responsible for using the website lawfully and for ensuring that betting is permitted in the place where you are located. You must not use the service while located in a jurisdiction where the relevant activity is prohibited. You should also make sure that the details on your account are accurate and kept up to date.

• A bet should only be placed after you have checked the selection, price, stake and any displayed conditions.
• You should not place a bet using another person's account, payment method or identity.
• You must not attempt to interfere with the website, manipulate a market, exploit a technical fault or use automated tools without permission.
• You should keep your account login information secure and notify CasinoJax through the available support channel if you believe your account has been accessed without authorisation.
• Betting outcomes are uncertain. No result, return or level of winnings is guaranteed.

Meaning of key terms

A selection is the outcome, participant or option chosen by a player. A market is the particular betting proposition offered for an event or activity. The stake is the amount committed to a bet. The price, odds or displayed return indicates the potential result of a successful bet, subject to the applicable rules. A bet is pending until it has been accepted and recorded by the betting system.

You must hold an approved personal account to place bets. Account registration and use are subject to age, identity, location and other eligibility checks required by applicable law and the website's operating procedures. You must meet the minimum legal age that applies to the service in your location. In Australia, gambling services are generally restricted to adults, and you should not use the service if you are under the applicable legal age.

Only one personal account should be created and used by each player unless CasinoJax has expressly approved another arrangement. Accounts must not be opened for another person, operated on behalf of another person or used to conceal the identity of the person placing bets. You must provide information that is complete, accurate and not misleading.

CasinoJax may ask for documents or information to verify your identity, age, location, source of funds or account activity. Verification may be requested when you register, before certain transactions, when account details change or whenever a review is reasonably required. Any review may affect the availability of deposits, withdrawals, bets or account features until it is completed.

You are responsible for all activity carried out through your account unless you have promptly reported unauthorised use and the matter is accepted for investigation. Keep your password, authentication details and devices secure. Do not share your credentials, store them where others can access them or leave an active account unattended on a shared device.

• Do not create duplicate accounts to obtain an advantage or avoid an account restriction.
• Do not use the account of a person who is self-excluded, suspended or otherwise unable to bet.
• Do not place bets for a person who is not eligible to use the service.
• Do not provide false documents, altered information or misleading explanations during an account review.
• Tell CasinoJax if your personal, payment or contact information changes.

Where an account is suspended, closed or restricted, bets may be reviewed in line with the applicable terms and rules. Any decision about an account or transaction will depend on the circumstances of the matter and the information available at the time.

To place a bet, select the available market or game, choose your selection, enter or confirm your stake and review the information shown on the bet slip. You should check the event, selection, price, bet type, stake, potential return and any restrictions before submitting the bet. Once submitted, a bet may not be changed or withdrawn unless the relevant product rules expressly allow it.

A bet is not accepted merely because it has been added to a bet slip or because a confirmation screen has been opened. Acceptance occurs when the betting system records the transaction and provides a bet confirmation, reference or equivalent record. If the system rejects a bet, the transaction is not accepted. You should check your account history if you are unsure whether a bet was recorded.

Prices and available markets can change before a bet is accepted. Depending on the product and the settings displayed, you may be asked to confirm a changed price or the bet may be rejected. A displayed price may also be removed or corrected if it was affected by an obvious error, technical issue or incorrect market information.

For live or in-play betting, information may be delayed and events may occur before they appear on the website. A bet can remain pending while the system processes the relevant information. Live markets may be suspended, re-opened or settled using the official result and the applicable product rules. You should not rely on a live display as an exact real-time account of an event.

• Review the bet slip carefully before confirming your bet.
• Do not assume a bet was accepted until a confirmation or account record is available.
• Check whether a market is pre-event, live, fixed-price, pool-based or subject to another pricing method.
• Understand whether selections must win, place, meet a condition or produce another defined outcome.
• Check whether a bet contains multiple selections and understand that one unsuccessful selection may affect the entire bet.
• Retain the bet reference and transaction record until the bet has been settled.

Errors and unusual activity

If an obvious pricing, settlement or display error occurs, CasinoJax may investigate and take reasonable corrective action under the applicable terms. This may include voiding an affected transaction, correcting a settlement or returning the stake where appropriate. Transactions showing signs of manipulation, collusion, fraud or misuse may also be reviewed or restricted.

Bets are settled using the official result or outcome source and the rules displayed for the relevant market, game or product. Settlement may occur after the event has finished or after the information needed to determine the result has been confirmed. Where an event is postponed, abandoned, interrupted, cancelled or materially changed, the applicable market rules will determine whether the bet remains active, is carried forward or is declared void.

The wording of a market is important. Rules may define the participant, venue, event date, competition stage, qualifying conditions, number of places, dead-heat treatment, overtime, extra time, tie-break procedures or other matters that affect settlement. If no specific condition is shown, the general rules for that product and the website Terms and Conditions may apply.

A bet may be cancelled or voided where it was not accepted correctly, was affected by a material error, relates to an invalid market, or cannot reasonably be settled under the published rules. A void bet normally does not count as a winning or losing bet, and the treatment of a multiple or combined bet may depend on the rules for that product.

If the result later changes, the original settlement may be retained or amended according to the relevant rules. For example, some markets are settled on the result declared at the end of the event, while others may use an official ruling, appeal outcome or later confirmation. The applicable rule for the market determines which result is used.

1. Check the market rules before placing a bet, particularly where an event can be postponed or abandoned.
2. Wait for the official settlement rather than relying only on an informal result or third-party commentary.
3. Review the settled bet in your account history and report any apparent error as soon as reasonably possible.
4. Do not treat a pending bet as a loss or a return until the final settlement has been recorded.
5. Understand that settlement timing can vary depending on the event, product, verification requirements and availability of official information.

Casino and other non-sporting products may use different settlement or result procedures. The game rules, paytable, random outcome process or product information shown before play will explain how the result is determined. If a game is interrupted by a connection or technical issue, the account record and system information may be used to determine whether the round was completed and how it should be handled.

Betting should be treated as entertainment, not as a way to earn income or recover financial losses. Set a budget before you play and only stake money that you can afford to lose. Do not bet when you are affected by alcohol, drugs, strong emotions or financial pressure. Taking regular breaks can help you keep your activity within limits that feel manageable.

• Set personal deposit, spending or session limits where those tools are available.
• Use time reminders and take breaks from the website.
• Never chase losses by increasing stakes or betting more often.
• Do not borrow money, sell possessions or use essential household funds to bet.
• Consider a temporary break, account restriction or self-exclusion if betting is no longer enjoyable or controlled.
• Seek independent support if gambling is causing stress, conflict, debt or other harm.

If you believe a bet has been recorded or settled incorrectly, keep the relevant reference and raise the issue through the available CasinoJax support or complaints channel. Include enough information for the matter to be reviewed, such as the date, product, market, transaction reference and nature of the concern. A review may require account records, system logs, published rules and the official result.

Complaints are considered in accordance with the applicable complaint-handling process. You should allow reasonable time for a review, particularly where an event result, identity check, payment issue or technical investigation is involved. Raising a complaint does not change the outcome of a bet unless a review identifies that a correction is required under the relevant rules.

These Betting Rules may be updated when products, systems, legal requirements or operating procedures change. The current version published on the website applies to activity carried out after the update, unless a different approach is required by law or specifically stated. It is your responsibility to review the rules from time to time and before using a new product.

By placing a bet through CasinoJax, you confirm that you have read and understood the applicable information and agree to follow these rules, the relevant product conditions and the website Terms and Conditions. If you do not understand a rule, do not place the bet until you have obtained clarification through the available support options.